Article ID : S1Q0494 / Last Modified : 07/31/2015

Digital 4K Action Cam Accessory: Apology and notice of free-of-charge inspection for customers using the Dive Door AKA-DDX1

Applicable Products and Categories of This Article

Thank you for your interest in Sony products.

It has come to our attention that the record button (REC) may, at times, not work when the Waterproof Case (SPK-X1) supplied with the Digital 4K Video Camera Recorder Action Cam (FDR-X1000V or FDR-X1000VR) is used with the separately sold accessory Dive Door (AKA-DDX1) that supports underwater shooting when the user tries to record to a depth of up to 60 meters.

We kindly ask customers of the Dive Door (AKA-DDX1) to contact the following and request free-of-charge inspection.
Please note: This matter does not affect your use of the Waterproof Case (SPK-X1) alone without the Dive Door.

We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.


AKA-DDX1 attached to SPK-X1
Dive Door (AKA-DDX1) attached to Waterproof Case (SPK-X1)

Affected model
AKA-DDX1 Dive Door
Dive Door (AKA-DDX1)
 
SPK-X1 Waterproof Case
Waterproof Case (SPK-X1)

Malfunction Symptoms

When replacing the door of the Waterproof Case (model SPK-X1) with the Dive Door (model AKA-DDX1), the following may happen depending on the situation.

  • The REC button may sometimes not work
  • The waterproof performance degrades when pushing hard on the REC button

Application for free-of-charge inspection

Please contact the support center for your country. We will offer free-of-charge inspection of your product.


Sony Support Centers

For the capital and metropolitan areas: 4003 SONY (7669)

For other areas and Rio de Janeiro: 0800 880 SONY (7669)


Free-of-charge inspection period

Until October 31, 2017