Thank you for your interest in Sony products.
It has come to our attention that the record button (REC) may, at times, not work when the Waterproof Case (SPK-X1) supplied with the Digital 4K Video Camera Recorder Action Cam (FDR-X1000V or FDR-X1000VR) is used with the separately sold accessory Dive Door (AKA-DDX1) that supports underwater shooting when the user tries to record to a depth of up to 60 meters.
We kindly ask customers of the Dive Door (AKA-DDX1) to contact the following and request free-of-charge inspection.
Please note: This matter does not affect your use of the Waterproof Case (SPK-X1) alone without the Dive Door.
We apologize for any inconvenience this may have caused and thank you for your understanding and cooperation.
Dive Door (AKA-DDX1) attached to Waterproof Case (SPK-X1)
Dive Door (AKA-DDX1)
Waterproof Case (SPK-X1)
When replacing the door of the Waterproof Case (model SPK-X1) with the Dive Door (model AKA-DDX1), the following may happen depending on the situation.
- The REC button may sometimes not work
- The waterproof performance degrades when pushing hard on the REC button
Application for free-of-charge inspection
Please contact the support center for your country. We will offer free-of-charge inspection of your product.
Sony Support Centers
For the capital and metropolitan areas: 4003 SONY (7669)
For other areas and Rio de Janeiro: 0800 880 SONY (7669)
Free-of-charge inspection period
Until October 31, 2017