Article ID : S1Q0415 / Last Modified : 06/28/2010

Important Safety Notification for the owners of Sony VAIO® F11 and CW2 Series

Applicable Products and Categories of This Article

Dear Valued Sony VAIO Customer,

Sony takes pride in the quality of its products. Recently, we became aware of a potential safety issue affecting certain units within the VPCF11 and VPCCW2 series of notebook PCs.

In rare instances, these notebook computers may overheat due to a potential malfunction of the internal temperature management system, resulting in deformation of the product's keyboard or external casing, and a potential burn hazard to consumers.

If you have one of the VPCF11 or VPCCW2 series models, Sony recommends that you download and install a BIOS firmware update specifically designed to prevent the potential overheating.



If you have any questions or need additional assistance with the BIOS firmware update installation, call Sony technical support at 4003 SONY (7669) - for capitals and metropolitan areas and 0800 880 SONY (7669) for other locations.

The satisfaction of our customers is our number one priority, and we will work diligently to ensure that your VAIO notebook is in top working order. We apologize for any inconvenience and appreciate your support in this matter.

Sincerely,

Sony Latin America

Frequently Asked Questions

Q1: Which models in the VPCF11 and VPCCW2 series of notebook PCs may be affected?
A1: Some units of the model VPCF111FB, VPCF112HB and VPC-CW25FB notebooks were affected by potential overheating problem. Sony recommends that all units of notebook models VPCF111FB, VPCF112HB and VPCCW25FB have their BIOS firmware updated.

Q2: Can customers who have affected models continue to use their notebook?
A2: Consumers should install the BIOS firmware update as soon as possible to prevent the small possibility of overheating.

Q3: What is the cause or basic problem with these units?
A3: In rare cases, the notebooks' internal temperature management system may malfunction.

Q4: Is there any risk of burn or injury?
A4: There is a risk of burns if the affected part is touched while hot.

Q5: Are any other VAIO notebook models at risk?
A5: No, the only notebooks affected are the above mentioned models.

Q6: Can consumers return affected models to the stores where they purchased them?
A6: Customers should download the BIOS firmware update available.