Dear Sony® VAIO® consumer,
Please be informed that some SVF-11N1 series (11 inches) computers, which were launched in February 2014, have the potential to overheat resulting in partial burns to the housing of the PC due to battery problem.
Follow these steps to check your model number:
Affected devices were not manufactured or sold in Brazil. However, if you have an imported an affected product and approved according Brazilian legislation criteria, please contact our Customer Service Center for more information.
For other symptoms, standard warranty terms and conditions will apply.
- 4003 SONY (7669) for the capital and metropolitan area.
- 0800 880 SONY (7669) for other locations.
- Monday through Friday - 8:00 AM to 8:00 PM, Saturdays 8:00 AM to 2:00 PM.