Article ID : 00175006 / Last Modified : 10/10/2017

The TV Screen Is Black When the Playstation 4 Pro Is Connected to an AV Receiver or Home Theater

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A black screen indicates an improper connection or an incorrect HDMI cable is used. Make sure the HDMI® cables and connected devices are compatible with High-bandwidth Digital Content Protection (HDCP) 2.2.

If an AV Receiver or Home Theater System is connected in between the Playstation® 4 Pro (PS4™ Pro) and TV, it must also support HDCP 2.2. Select your product below to confirm what you need to connect your devices correctly. Check your product manuals for model-specific information. Os manuais são postados em seu modelo de página de suporte.

TV:

AV Receiver or Home Theater:

If the HDMI Cable or AV Device Doesn't Support HDCP 2.2

  1. Start the PS4 Pro in Safe Mode
  2. Select 8. Set HDCP Mode.

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  3. Select 2. HDCP 1.40 Only.

More information is available on the Playstation 4 Support Website.

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