Article ID : 00170242 / Last Modified : 10/09/2017

The TV Screen is Black if the Playstation 4 Pro is Connected to the PTR-BR100 Port Replicator

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The Android TV™ screen may be black if a PTR-BR100 Port Replicator is used to connect your Playstation® 4 (PS4™) Pro, and the HDMI signal format of the TV is set to Enhanced format.

To avoid this, connect your PS4 Pro directly to the HDMI® port on your TV.

Connect the TV directly to the PS4 Pro

Note:

  • Use the HDMI cable supplied with your PS4 Pro or a Premium cable compatible with 18 Gbps.
  • Android TVs released in 2015 and later don't support the PTR-BR100 Port Replicator.

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