Article ID : 00175589 / Last Modified : 05/09/2018

An Error Message Appears or Videos Played From a USB Device Stops Halfway

Applicable Products and Categories of This Article

Applicable Products

IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

Unable to Play Videos

To resolve this issue, follow the steps below:

  1. Connect the USB storage device to a different USB port.
  2. Format the USB device.

    Note:

  3. Try another USB device.
  4. If the issue still occurs, reset the TV to factory settings .

    Note:

    • The initial setup screen displays after completing this process.
    • Be sure not to power off the TV during this period (it takes about 30 seconds) or press any buttons.