Article ID : 00151969 / Last Modified : 09/08/2016

The picture is blurry when I set the 4K upscale feature of the Blu-ray Disc player and the TV.

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The display will always show what is being input to the TV. If you have a Blu-ray Disc® player or other device that has an up-convert feature, we recommend turning the feature off on the player and allowing the TV to do the up-converting. The picture will always upscale to 4K without changing any settings on the TV.


  • If up-convert is enabled on the player, the TV will display 3840x2160 because the signal is already being upscaled.
  • The resolution of the external device should be set to 1080i or 1080p for 4K upscale feature to work.