Article ID : 00151347 / Last Modified : 06/27/2016

Your TV needs a software update to access Internet content. Please select OK to start the update process appears when trying to access an Internet app on the TV.

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IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

Issue:

The error message Your TV needs a software update to access Internet content. Please select 'OK' to start the update process. is shown on the screen when I select one of the Internet apps.

NOTE: The TV needs to update a few times since it requires several updates to fix certain issues.

Solution:

  1. Make sure that the TV is connected to the Internet.
  2. Download the latest software update (version 4.102-1.200-01 or higher).

If the update fails or displays error 9999, 2123, 1107 or 1106, follow these additional steps.

  1. Perform a factory reset .
  2. Attempt to re-download the update.

    NOTE: If the update continues to give this error, download the update using a USB device on a computer. Cheque os Downloads disponíveis para seu modelo.