Article ID : 00136201 / Last Modified : 06/21/2018

Where to find the model and serial numbers of my Headphones and Portable Audio devices?

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The model and serial numbers can be found on the device itself or on the bar code from the original box.

  • Using the bar code label on the original box

    The seven digits between S01- and the last digit is the serial number (S01-XXXXXXX-X).

    barcode

    NOTE: If there is a string of zeros, such as 00000000, the device does not have a serial number.

  • When looking at the device
    • For Digital Voice Recorders, the model and serial numbers are located on the rear or battery region.
    • For Digital Music Players, the model and serial numbers are located on the front, bottom or side.

      NOTE: For the NWZ-W series, check the earpiece for the model (1) and serial (2) numbers as shown in the image below.

      NWZ-W

    • For Headphones, the model and serial numbers are located on the side of the unit, on the packaging and on the manual.

      NOTES:

      • Some Headphones do not have a serial number.
      • For the MDR-X Headphones, the model and serial numbers are on both sides of the headband.

        headphones