Article ID : 00132235 / Last Modified : 08/26/2016

The Android TV cannot connect to the network even when the Network settings are properly set.

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If the Android™ TV cannot connect to the network even when the Network settings are properly set, follow the steps below.

If connecting by Wired LAN

  1. Change the Built-in Wi-Fi setting to Off.
    1. On the supplied IR remote control, press the HOME button.
    2. Under the Settings category, select Settings.
    3. Under the Network & Accessories category, select Network.
    4. Select Advanced settings.
    5. Select Built-in Wi-Fi.
    6. Select Off.
  2. Try connecting to the network again.

If connecting by Wi-Fi® connection

  1. Unplug the power cord.
  2. Plug the power cord back in.
  3. Try connecting to the network again.

    NOTE: If the model number of your Android TV is XBR-xxX700D, XBR-xxX750D, XBR-xxX800D or XBR-xxZ9D and the issue is still not resolved after performing the steps above, update the software of your TV using a USB flash drive .