Article ID : 00129002 / Last Modified : 09/02/2015

Frequently asked questions about connecting a camera using USB cable

Applicable Products and Categories of This Article

For Charging issues

How-to

What USB mobile battery will work as an external power supply for the camera?
Is there a battery charger other than the supplied AC adapter for USB charging?
Is there a battery charger other than the supplied AC adapter for USB charging?
Troubleshooting The battery pack cannot be charged when the camera is connected to the AC Adapter or to a computer using the micro USB cable.
The battery does not charge when connected to a computer.

Transferring images to a computer

Transferring images using PlayMemories™ Home Frequently Asked Questions for PlayMemories Home

How-to

How to transfer pictures from a digital still camera to a computer with a USB connection.
How to transfer videos to a Macintosh® computer.
What software do I use to transfer photos and videos to an Apple® Macintosh computer?

Troubleshooting

The computer does not recognize the USB connection from a Sony®digital camera.

Unable to import videos recorded in 1080-60p or 720-60p to Apple® iMovie software.

For play back issues

How-to Can the camera be connected to a TV for viewing images?
Troubleshooting TV does not playback videos from a camera or camcorder connected using a USB connection.
AVCHD movies are choppy or do not playback smoothly on a computer.