Article ID : 00118870 / Last Modified : 02/14/2017

The quality of the video is bad when played back on the Android TV.

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If the video quality is bad when played back on the Android™ TV, the video may have a resolution lower than the supported resolution of the TV. To watch a high definition video, the video must have an equivalent resolution or higher than the supported resolution of the TV.

NOTES:

  • Poor video quality may be caused by a low Internet speed. We recommend checking your network speed .
  • To see the video signal and resolution supported by the TV, check the specifications or supplied operations guide. Os manuais são postados em seu modelo de página de suporte.
  • To know the resolution of the video you want to watch on the TV, use a computer application that can display the properties of the video.