Article ID : 00114173 / Last Modified : 04/20/2015

What information should I include when sending questions about the Smart Tennis Sensor via email?

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When sending questions about the Smart Tennis Sensor via e-mail, it is best to include the following information:

  • Version of the Smart Tennis Sensor app
  • Model and OS version of the mobile device on which the app is installed
  • The serial number of the Smart Tennis Sensor

    NOTE: The serial number can be found on the underside of the sensor as shown below.

    image

Use the following as a reference when listing the details.

For Android™ devices:

  • Model name (model number)
  • Android version (build number)
  • Version of the Smart Tennis Sensor app
  • 7-digit serial number of the Smart Tennis Sensor

For Apple® iOS® devices:

  • Model name (model number)
  • Apple iOS version
  • Version of the Smart Tennis Sensor app
  • 7-digit serial number of the Smart Tennis Sensor