Follow the steps below to resolve this issue.
- Start the computer to Safe Mode with Networking .
- Once the computer is completely started, press the Windows Logo + X key combination on the keyboard and, from the list, click Control Panel.
NOTES: Because the Control Panel is a traditional Windows® Desktop application, if you were not already there, the interface will change to the Desktop and the Control Panel window will open.
- In the Control Panel window, click Programs and Features.
- Click to highlight the application.
- Click Uninstall to remove the Search Protect application from the computer.
- Perform a clean boot on the computer.
- Once the clean boot procedure is complete, restart the computer normally .
NOTE: At this point the operating system should load properly.
- Using the currently installed anti-virus software, run a full system scan on the computer.
NOTE: If the computer does not have anti-virus software installed, Windows® Defender or Microsoft® Security Scanner can be used to perform a full system scan.
- If the issue persists after uninstalling the Search Protect application and running a full system anti-virus scan, perform a System Restore .
- If the issue persists even after a System Restore, perform a System Recovery .
NOTE: The troubleshooting steps listed above should resolve this issue. If all of the steps have been completed and the issue is not resolved, service may be required.