Article ID : 00086815 / Last Modified : 05/29/2018

The TV Firmware Will Not Update with a USB Flash Drive

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If the TV firmware doesn't update or isn't recognized, make sure that the USB flash drive meets the following requirements:

  • It has a capacity of 4GB or less
  • It is formatted in FAT32
  • It has been tested on other USB ports on the TV.
    • Some TV models have USB ports labeled Service, which is intended for firmware updates only.

      Service port

Reset the TV

If the firmware still won't update with the USB flash drive, reset the TV.

  1. Perform a power reset while the USB flash drive is inserted.
  2. If the issue still occurs, remove the USB flash drive and perform a factory reset.

Note: Factory reset will delete personal settings and may erase certain saved data.