Article ID : 00087420 / Last Modified : 03/23/2018

Unable to establish a connection with a Wireless LAN access point.

Applicable Products and Categories of This Article

IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

The steps to resolve issues when connecting to a wireless LAN access point will vary depending on the connection used and the steps followed to make the connection. Try to solve the problem by following these troubleshooting instructions below.

  1. Check the camera's compliance with the wireless technology.

    The camera supports the IEEE 802.11b/g/n wireless connection. It does not support IEEE 802.11a.

    IMPORTANT: Although the camera supports IEEE 802.11n which can work at both 2.4 GHz and 5 GHz frequency, Sony cameras are designed to work with the 2.4 GHz frequency.

  2. Check the status of the access point (wireless router or modem).

    • If the power of the access point is off, turn it on.
    • Move the camera closer to the access point.

      NOTE: Depending on the surrounding conditions such as obstacles between the camera and the access point, signal condition and the materials of the wall, etc., the communication distance may be shorter. To resolve this, move the camera closer to the access point.

    If the problem persists, go to STEP 3.

  3. Check how to set the access point on the camera.

    • Registration using a WPS Push button.
    • Registration through access point settings.

    NOTE: To check these registration methods, proceed to STEP 4 or 5.

  4. Check the registration method. (for WPS Push)

    Make sure the access point supports the WPS push button method.

    IMPORTANT:

    • To use the WPS Push function, use an access point which supports the WPS push button method.
    • If the security of the access point is set to WEP, you may not be able to use the WPS Push function on the camera. Change the access point setting to WPA or WPA2, or register the access point manually on the camera.
    • If you cannot use the WPS Push function, register the access point manually on the camera.
  5. Check the registration method. (for Access point settings)

    • Select the SSID name of the access point from the list.
    • If it does not appear in the list, try entering the SSID name of the access point manually, and then go to STEP 7 to register.
    • When using an access point that supports WPS PIN, register the PIN of the camera to the access point.
  6. Check the entered items. (When selecting the SSID name from the list)

    IMPORTANT: If the function such as SSID Stealth activates on the access point, the SSID name may not appear on the network list. Try the registration by entering the SSID name manually.

    1. Make sure the correct SSID name is selected on the list.
    2. Make sure the password (passkey) you entered is correct.
    3. Make sure the IP address setting is set to Auto
    4. If Manual is selected, confirm the address is entered correctly.
      • IP Address
      • Subnet mask
      • Default gateway

    If the problem persists, go to STEP 8.

  7. Check the entered items. (When entering the SSID name manually)

    1. Make sure the SSID name you entered is correct.
    2. Make sure the selected security setting (WPA/WEP/none ) and the entered password (passkey) are correct.
    3. Make sure the IP address setting is set to Auto.
    4. If Manual is selected, confirm the address is entered correctly.
      • IP Address
      • Subnet mask
      • Default gateway

    If the problem persists, go to STEP 8.

  8. Check the MAC address filtering setting of the access point.

    If you enable MAC address filtering, you need to register the MAC address of the camera to the access point to enable connection with the camera.

    NOTE: Display the MAC address by following the procedure below.

    1. Press the MENU button.
    2. Select Setup.
    3. Select Disp MAC Address

    If the problem persists, go to STEP 9.

  9. Turn off and turn back on the power of the camera and access point.

    IMPORTANT: Turning off and turning back on the power of the access point will not erase the access point settings, however, you may not be able to connect other devices to the access point, or rebooting may be required.

    Access point devices do not usually have power switches. Disconnect the power plug, and then reconnect it.

    If the problem persists, go to STEP 10.

  10. Update the access point firmware.

    Installing the latest firmware to the access point may solve the problem. Check if the latest firmware is available on the website of the access point.