Article ID : 00068493 / Last Modified : 08/23/2016

The secure link connection to the wireless subwoofer is lost or cannot be made.

Applicable Products and Categories of This Article

IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

Follow these steps if the wireless connection between the subwoofer and the sound bar is lost or cannot be made:

NOTE: Each of these steps represents a possible solution to this issue, check the status of the connection after completing each step.

  1. Check the status of the On or standby indicator for any interference issues .
  2. Make sure that the Secure Link function is on.

    NOTE: This is especially helpful when multiple wireless devices are being used.

    1. On the sound bar, press the AMP MENU button.
    2. Select WS and press the C button.
    3. Select S.ON and press the C button.
    4. START will appear on the display, press C to begin searching for a device.
    5. Using a small pin, press the Secure Link button on the subwoofer.

      NOTES:

      • Wait up to 2 minutes for SUCCEED to appear on the display of the sound bar.
      • If FAILED appears, re-position the subwoofer and repeat the steps above.
    6. Press AMP MENU to exit. 
  3. Set the RF wireless frequency.

    • AUTO: the system automatically selects the channel transmission.
    • 1: CH1 (LOW 3.736 GHz)
    • 2: CH2 (MID 3.762 GHz)
    • 3: CH3 (HIGH 3.814 GHz)
    1. On the sound bar, press the AMP MENU button.
    2. Select WS and press the C button.
    3. Select RF CH and press the C button.
    4. Select the desired setting and press the C button.
    5. Press the AMP MENU button.

NOTE: Perform an RF CHK function after setting the RF frequency to verify if the connection was made.

  1. Press the AMP MENU button.
  2. Select WS and press the C button.
  3. Select RF CHK and press the C button.
    • OK indicates that a wireless connection is available.
    • NG indicates that a wireless connection is not possible. Select a different RF wireless frequency.

If the secure link connection to the subwoofer is still not made after following the troubleshooting steps listed above, the unit may need repair.