Article ID : 00053999 / Last Modified : 02/24/2016

When I tap the mobile device to the audio device, another app starts.

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Another application may start or open if the mobile device fails to read the information from the audio device. To resolve this, close the app and try the one-touch connection again.

If the issue is not resolved, connect the audio device to the mobile device or other device by pairing it manually.

NOTE: Refer to the operating instructions of the mobile device or other Bluetooth® device for the manual Bluetooth connection.