Article ID : 00052285 / Last Modified : 08/19/2015

How do I contact Pottermore support?

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Follow the steps below to contact Pottermore support.

IMPORTANT: The Pottermore support team can only be contacted via E-mail.

  1. Go to http://shop.pottermore.com/en_US/Help/contact_us.
  2. Once on the web site, complete the Customer Support contact form and then click Send:Image

NOTE: According Pottermore support web site, you should be contacted within 24 hours. During busy periods, such as when new products are first launched, response times could be longer.