Article ID : 00049190 / Last Modified : 11/06/2013

The optical drive is missing from My Computer, but shows in Device Manager with a conflict.

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To troubleshoot and resolve the condition where the optical drive is missing from My Computer, it will be necessary to remove the upper and lower filters from the Windows registry. The process to remove the filters from the registry varies depending on the operating system installed on the computer. Select the appropriate link below and follow the steps to resolve the condition.