Article ID : 00045082 / Last Modified : 11/13/2013

The keyboard and touchpad are not working after uninstalling a Kaspersky Lab product.

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Kaspersky is aware of instances where incomplete installation or removal of the Kaspersky Internet Security 2013 software can lead to situations where the keyboard and/or mouse do not respond after reboot.

The situation can be corrected using the Kaspersky Rescue Disk, as outlined on the Kaspersky website.

IMPORTANT:

  • If you have a setup CD of Kaspersky™ Internet Security 2013, the CD functions as a Rescue Disk.
  • Kaspersky has issued an update to help prevent this issue from occurring in the future.
  • When removing the Kaspersky Internet Security 2013 software, it is recommended that you follow the guide from Kaspersky and use the Kaspersky removal tool.