Article ID : 00032724 / Last Modified : 02/13/2018

Turn power off then on Appears on the Camera Screen

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The error message Turn power off then on or Turn the power off and on again appears on the screen if the camera detects a malfunction, such as when forcing the lens or if a foreign object is trapped in the lens mechanism. For interchangeable lens cameras, the message appears for SteadyShot™ function or shutter problem related issues.

Solution

Turn off the camera and turn it back on after a few seconds. If the issue still occurs, follow the steps below to power cycle the camera.

For cameras with a POWER button:

For cameras with a POWER switch:

If the issue still occurs, repair may be required.