Article ID : 00032332 / Last Modified : 03/09/2015

The microphone does not work correctly.

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IMPORTANT: Before troubleshooting this issue, determine if this is the built-in microphone or an external accessory microphone.

NOTE: Not all computers come with a built-in microphone. Check the product manual or specifications to determine if the computer has a built-in microphone. Os manuais são postados em seu modelo de página de suporte.

Follow this procedure to troubleshoot the microphone.

  1. Ensure the microphone is selected as the input device and that the volume is not set too low .

    NOTE: Some sound cards may have advanced options for the microphone adjustment.

  2. Ensure the microphone is connected correctly.

    NOTE: Refer to the documentation that came with your computer for the proper location of the microphone jack.

  3. Reinstall the sound drivers.

    NOTE: Refer to the documentation that came with your computer for the procedure on how to reinstall the sound drivers.