Article ID : 00028168 / Last Modified : 09/26/2013

The function or hot keys are not working after upgrading the operating system.

Applicable Products and Categories of This Article

If the function or hot keys do not work after upgrading to the Windows Vista® or Windows® 7 operating system, follow the procedure below to resolve the issue.

Download and install the following application updates, for the appropriate situation, in the exact order they are given.

IMPORTANT: All of the listed application updates are available online. Cheque os Downloads disponíveis para seu modelo.

  • When you have upgraded from the Windows Vista operating system to the Windows 7 operating system:
    1. Audio Driver (most recent)
    2. Video Driver (most recent)
    3. Sony® Firmware Extension Parser Device Driver
    4. Sony® Shared Library Update
    5. Sony® Setting Utilities Update
    6. VAIO® Event Services Update (If available)
    7. VAIO® Launcher Software (S1/S2/AV Buttons)

  • When you have upgraded from the Windows XP operating system to the Windows Vista operating system:
    1. Audio Driver (most recent)
    2. Video Driver (most recent)
    3. Sony® Programmable I/O Control Device Driver Utility or Sony® Notebook Control Driver
    4. Sony® Shared Library Update
    5. Sony® Utilities DLL Update
    6. Sony® Event Service (If available)
    7. Sony® AV Mode Button Utility (If available)