Article ID : 00027896 / Last Modified : 06/06/2014

The notebook LCD is too dark, black, all one color, or does not display properly.

Applicable Products and Categories of This Article

Follow this procedure to troubleshoot the notebook LCD.

IMPORTANT:

  • If the LCD is all one color or there are large portions which are all one color, tilt open and then close the LCD screen. If the colors change or return to normal as the LCD is moved or lightly tapped, other than the normal changes in brightness as the angle of viewing changes, the video cable has become crimped in the hinge. The notebook will need service to resolve this issue.  
  • This information applies only to the models listed below this article in the Applicable Products and Categories section.
  1. Ensure the brightness of the LCD has not been turned all the way down using Fn+F5 and the arrow keys. The RIGHT ARROW key is used to increase brightness.
  2. The computer may be in video standby mode. Press any key to activate the display.
  3. Ensure the AC adapter is properly connected to the computer. Ensure the battery pack is fully charged.
  4. Disconnect any external display, all external devices, and remove all PC Cards.
  5. Restart the computer.

    NOTE: Disconnect the AC adapter and battery pack. Push and hold the power button or slide and hold the power switch, depending on the model, for 30 seconds. This will ensure the computer is completely shutdown before attempting to restart the computer.

  6. Disable the PowerPanel™ profile  to determine if the software configuration is causing the issue.
  7. Press the Fn+F7 keys to cycle between the video output modes.
  8. Reset the BIOS defaults .

    NOTE: If the screen is too dark to enter the BIOS, press the F2 key when the startup sound is heard.

  9. Ensure the Memory module is seated properly.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.