Article ID : 00027144 / Last Modified : 03/30/2018

Unable to access the component menu using the universal remote control.

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The universal remote control is designed to operate the basic functions of the component it is programmed for. The remote control may not be compatible with all component functions, such as the menu or sleep timer. This is normal operation for the universal remote control.

NOTE: To ensure access to all of the components functions, purchase a replacement remote control for the specific component.