Article ID : 00026992 / Last Modified : 02/02/2018

The Battery Doesn't Charge or the Computer Doesn't Turn On

Applicable Products and Categories of This Article

IMPORTANT:

  • Some newer computers have fixed batteries that you can't remove or reinstall. If this is the case with your computer, follow the steps for computer models with a non-removable battery pack.
  • Check the Users Guide to see if your computer includes the Battery Care Function utility. Os manuais são postados em seu modelo de página de suporte.
  • This article doesn't support non-Sony® batteries.

For computer models with a removable battery pack:

For computer models with a non-removable battery pack: