Article ID : 00026306 / Last Modified : 04/14/2015

How to obtain replacement parts, accessories or software for a Sony product purchased internationally.

Applicable Products and Categories of This Article

Parts and accessories, including recovery CDs/DVDs for some VAIO computers, are available from the Sony National Parts Center in the country where the product was purchased.


  • Sony Electronics não tem mais permissão para vender mídia de recuperação do sistema para PCs VAIO fornecidos com sistemas operacionais lançados antes do Windows 7. Se você não tiver criado um conjunto de Mídia de recuperação, ou se a mídia de recuperação tenha sido perdida ou extraviada, encontre um local para levar o computador Sony para que eles possam fornecer opções de reparo e recuperação.

  • Additional support information, including links to international Sony support sites, is available at the Sony Global Web site.


  • Pricing and shipping information can be obtained online. Peças e Acessórios Vendas.  
  • Sony recommends searching the eSupport Knowledge Base for complete troubleshooting steps before performing a system recovery.

United States: Sony Parts sales are now being directly managed by our partner Encompass Supply Chain Solutions Inc.

In Canada:

In Latin America:

  • Internet: Peças e Acessórios Vendas.  
  • Phone: Refer to the table below for the telephone number of the parts center in the country where you purchased your Sony product.


    Country Code


    Toll Free

    Argentina +54 (011) 6770-7669
    Bolivia +591 800-100228
    Brazil +55 (11) 3677-1080
    Chile +56 (02) 754-6333 800-261800
    Colombia +57 800-550-7000
    Costa Rica +506 800-507-1007
    Ecuador +593 800-007669
    El Salvador +503 800-6148
    Guatemala +502 800-2990001
    Mexico +52 (55) 5002-9819 800 759-7669
    Panama +507 800-7669 or 800-2050
    Peru +51 (1) 511-6100 801-1-7000
    Puerto Rico +1 800-601-7669
    Venezuela +58 800-1-766900

All other countries:

Visit the Sony Global Web site for information about obtaining support and replacement parts in other countries.