Article ID : 00023060 / Last Modified : 09/26/2014

How to troubleshoot the touchpad.

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Follow this procedure to troubleshoot the touchpad.

IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

  1. Turn off the computer.
  2. Ensure that an external PS/2®, serial or USB mouse is not connected to the computer.
  3. Turn on the computer.
  4. If possible, connect a PS/2 or serial mouse to the computer.

    NOTE:  If connecting an external mouse works, disconnect the mouse and try the touchpad again. If the touchpad works, there is no need to continue with the remainder of this procedure.

  5. Reinstall the touchpad drivers. Cheque os Downloads disponíveis para seu modelo.  
  6. Reinitialize the mouse driver .
  7. Reset the BIOS  defaults.
  8. Use System Restore  to restore the registry to when the mouse last worked.

If the issue is still unresolved, service may be required.