Article ID : 00020572 / Last Modified : 08/15/2016

Sound Organizer does not recognize my Digital Voice Recorder.

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Check the following if your Digital Voice Recorder is not recognized by Sound Organizer:

  • Check if Sound Organizer supports your recorder. You may check this list of compatible Digital Voice Recorders with Sound Organizer .
  • Check if the destination folder name for Sound Organizer contains special characters. If so, uninstall Sound Organizer and reinstall it using an installation path that does not contain special characters.