Article ID : 00019928 / Last Modified : 08/16/2015

Issues that may occur with the PlayMemories Home software caused by free codecs or codec packs.

Applicable Products and Categories of This Article

If free codecs or codec packs are installed in your computer, the following symptoms may occur:

  • AVCHD videos cannot be converted to MPEG2 or WMV videos.
  • Videos cannot be edited.
  • Videos cannot be played back.
  • AVCHD discs cannot be played back.
  • AVCHD or DVD-Video discs cannot be created.
  • Thumbnails for some file formats are displayed as a broken icon.
  • The operating system automatically shuts down.
  • Videos cannot be imported.
  • Video analysis fails.
  • A Runtime error occurs when starting the PlayMemories Home software.

These symptoms can be corrected by uninstalling the free codecs or codec packs or possibly updating PlayMemories Home™ to the latest version.