Article ID : 00019530 / Last Modified : 08/16/2015

The picture from a connected set-top box appears snowy or noisy when connected through the Internet TV media box.

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While the TV, Internet TV media box, and cable or satellite box are powered on, temporarily disconnect the HDMI® cables. Afterward, reconnect the HDMI cables to the products. This should re-establish a proper connection between the devices and improve the picture quality.