Article ID : 00018480 / Last Modified : 02/19/2015

How to resolve purchase or activation issues with the VAIO Care Premium Tools.

Applicable Products and Categories of This Article

Follow these steps to resolve purchase or activation issues with the VAIO® Care Premium Tools.

NOTE: The VAIO Care Premium Tools are supported by a company previously named IOLO, which has since changed it's name and is now called Avangate.

  • What if I didn't receive my activation code?
  • What if I lose my activation code?
  • What if I want a refund?

IMPORTANT: If you haven't received an email with an activation code, be sure to check your Junk Mail folder for an email from Avangate®. Your email program may not have recognized the Avangate address and automatically moved it to that folder.

If you have confirmed that you have not received an email with an activation code, have lost or discarded the email, or wish to request a refund for your purchase, please contact Avangate directly for further assistance.

  • Avangate Email Support: support@avangate.com
  • Avangate Telephone Support:
    • US/Canada: 888-247-1614
    • Other Countries/International: +31 88 0000008