Article ID : 00017126 / Last Modified : 06/10/2014

The battery door will not close or will not stay closed.

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Troubleshoot this issue by doing the following:

  • Make sure no foreign matter such as sand, hair, or dirt is inside the area of the battery cover.
  • Make sure that the battery is inserted properly and not backwards.

    NOTE:  The metal contacts on the battery should be aligned with the metal conductors inside the battery compartment.

If the issue is still unresolved, service may be required.