Article ID : 00016908 / Last Modified : 04/12/2018

Error Message Appears When Streaming Apps

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IMPORTANTE: Este artigo só se aplica aos produtos e / ou sistemas operacionais específicos. Por favor, consulte a seção de Produtos aplicáveis e recursos para este artigo antes de iniciar estes passos.

Follow the instructions provided below based on the error code you encounter.

Error 1106

  1. Make sure the router is connected to the internet.
  2. Perform a Network Setup again.
    • The Network Setup is available from the menu of the internet video device. Check your manual to perform the steps. Os manuais são postados em seu modelo de página de suporte.
  3. Set the IP address on the router to a fixed setting.
  4. Set the Primary DNS on the computer to 8.8.8.8.
    • Check the manual supplied with your modem or router to change the Primary DNS on a computer.
  5. Set the Primary DNS on the internet video device  to 8.8.4.4.

Errors 5006, 5007, 5008, and 2200

  1. Check the physical connection by viewing the Network Status option in the menu.
  2. Make sure that the latest system software (firmware) update is installed. Updates can be obtained from the Network menu of the TV.
  3. Refresh the internet content.
  4. If the steps above didn't resolve the issue, perform a factory reset.
    • It may be necessary to reset the device two or three times.

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