Article ID : 00016166 / Last Modified : 12/16/2013

The LED light on the hard drive will not come on.

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Follow the steps below to troubleshoot this issue.

  1. Make sure the USB cable is secure to both the hard drive and other device.

    IMPORTANT: Do not use a USB hub. The use of a USB hub is not supported.

  2. Make sure the device supports the use of an external hard drive.

    NOTE: Not all devices with a USB port support connecting an external hard drive.

  3. Try connecting to a different USB port on the device (if available).
  4. Try using a different USB cable.