Article ID : 00010500 / Last Modified : 08/16/2015

Error: Internet Explorer has stopped working.

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Follow these steps to troubleshoot and resolve the issue.

NOTE: Because each of these steps represents a possible solution to this issue, check the Internet Explorer browser status after completing each step.

  1. Use the update utility within the installed anti-virus, anti-spyware or anti-malware software to update to the most current version.
  2. Delete the Browsing History, Cookies and Temporary Files .
  3. With the installed anti-virus, anti-spyware or anti-malware software having been updated to the most current version, run a full system scan with the software update utility.
  4. Disable add-ons .
  5. Reset Internet Explorer browser to the default settings.