Suporte Sony

Atualização de Firmware 4.2.0

Adiciona suporte para o Amazon Alexa

    Modelos aplicáveis
    Sobre este download
    Requisitos de sistema
    Informações do arquivo
    Preparação
    Baixar e instalar
    Perguntas e respostas

    Modelos aplicáveis

    Essa informação é para os seguintes modelos:

    • WH-H900N
    • WF-SP700N
    • WI-SP600N
    • WI-C600N

    OBS: Este aplicativo é para ser utilizado exclusivamente com os produtos mencionado. Nem todos os modelos são vendidos em todos os países.

    Sobre este download

    Benefits and Improvements from the latest update

    • Adds support for Amazon Alexa
    • Adds support for the Voice Guidance language selection feature (WI-C600N only)

    Note:
    In order to use Amazon Alexa or the Voice Guidance language selection feature (WI-C600N only), the Sony | Headphones Connect application, version 5.0.0 or later, will need to be installed.

    Previous Benefits and Improvements

    • Optimizes the headphones for Google Assistant

    IMPORTANT:
    Installing this firmware will only make your headphones compatible with the Google Assistant.
    The Google Assistant itself will be activated by Google in the course of 2018. Depending on your country, activation might vary.

    Note: Google and Android are trademarks of Google LLC.

    Requerimentos de sistema

    • Um dispositivo Android (V5.0 ou maior) ou um dispositivo iOS (iOS 11.0 ou maior)
    • Uma conexão ativa de internet
    • A última versão do aplicativo "Sony | Headphones Connect (v5.0.0 ou maior)" deve ser instalado.
    • O fone de ouvido deve estar conectado ao seu dispositivo Android ou iOS

    Informações do documento

    Nome do Arquivo

    • Atualização de Firmware 4.2.0 para WH-H900N / WF-SP700N / WI-SP600N / WI-C600N

    Versão do Arquivo

    • Versão 4.2.0

    Data de Lançamento

    • 04-06-2019

    Antes de começar

    Check the firmware version

    If the firmware is version "4.2.0" or above, you do not need to perform the update. If you're not sure, it's easy to check which version of firmware you have:

    1. Launch the "Sony | Headphones Connect" application.
    2. Connect your headphones to the "Sony | Headphones Connect" application.
    3. Tap the three dots (menu button) in the upper right corner.
    4. Select the Version of your device shown in the Menu. This item is shown only when the device is connected.
    5. Confirm the firmware version.

    Important notice

    DO NOT charge the battery or turn off your headphones while downloading updates, transferring data, or updating. Doing so may cause the headphones to become unusable.

    DO NOT perform the update in a location where the Wi-Fi signal is inconsistent, such as on a train, in a place where Wi-Fi signals become congested, or near a microwave, cordless phone, or any other devices that use the 2.4 GHz band frequency radio waves.

    Make sure both devices (Android/iOS device and the headphones) are fully charged.

    Disconnect all other Bluetooth devices such as wearable devices or smart watches from your Android/iOS device before starting the update.

    Before you upgrade

    Once updated, the firmware cannot be reverted to an earlier version.

    • WH-H900N
      For Android devices, the update process will take approximately 25 minutes to complete. (The file size is about 3.3 MB)
      For iOS devices, the update process will take approximately 35 minutes to complete. (The file size is about 3.3 MB)
    • WF-SP700N
      For Android devices, the update process will take approximately 60 minutes to complete. (The file size is about 1.4 MB)
      For iOS devices, make sure to turn off the "Google Assistant" function prior to the update. The update process will take approximately 60 minutes to complete. (The file size is about 1.4 MB)
    • WI-SP600N
      For Android devices, the update process will take approximately 20 minutes to complete. (The file size is about 2.1 MB)
      For iOS devices, the update process will take approximately 15 minutes to complete. (The file size is about 2.1 MB)
    • WI-C600N
      For Android devices, the update process will take approximately 20 minutes to complete. (The file size is about 2.0 MB (1.7 MB for CN version))
      For iOS devices, the update process will take approximately 15 minutes to complete. (The file size is about 2.0 MB (1.7 MB for CN version))

    Depending on the radio wave environment and your Android/iOS device, it may take longer to complete.

    Baixar e instalar

    To update the headphones, follow the procedure below:

    1. Download data from the server to the iOS device or the Android device.
    2. Transfer data from the iOS device or the Android device to the headphones.
    3. Execute update with the headphones.

    Step 1: Install the update

    1. Launch the "Sony | Headphones Connect" application.
    2. Connect your headphones to the "Sony | Headphones Connect" application.
      • If you have never connected to the "Sony | Headphones Connect" application before, follow the instructions on the screen to connect the headphones to your Android device.
      • If you have connected to the "Sony | Headphones Connect" application before, select your headphones.
    3. The following screen will be shown when the connection has been established.
    4. If an update is applicable, "Headphone update available" will be displayed, and you can press "More Info".
      For WF-SP700N, make sure that the right and left headphones are connected to each other. To confirm the connection, please press a button on the right hand side and check that the blue light flashes every 5 seconds. If there is no flash or the flash appears every 1 second, please put the product into the case and try again from the beginning.
    5. Verify that "Version 4.2.0" is displayed and press "OK" to start the update.
    6. Once the download starts, it will automatically move to the next screen after the download is completed.
      NOTE: When the message [Bluetooth Pairing Request] is displayed, press "Pair". The update will resume. (Only for iOS devices.)
    7. The transfer starts. It will automatically move to the next screen after the download has been completed.
    8. Once the transfer starts, it will automatically move to the next screen after the transfer has been completed. This will take approximately one minute.
      NOTE: Do not charge the battery or turn off your headphones while downloading updates, transferring data, or updating. Doing so may cause the headphones to become unusable. If a disconnection message is displayed, wait until it automatically reconnects.
    9. When the software update is completed, press "OK". If the screen is not displayed, check whether the version has been upgraded in the following step.

    Step 2: Check the update was successful

    • WH-H900N / WI-SP600N / WI-C600N
      After the update, confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.
    • WF-SP700N
      After the update, store the headphones into the battery charger and remove the headphones from the battery charger, and confirm that the new version has been installed successfully by following the steps in the [Check the firmware version] section.

    If the firmware version shown is "4.2.0", the upgrade was successful.

    Principais dúvidas

    Uma mensagem de erro na atualização aparece.

    1. Pressione "OK".
    2. Reinicie (Desligue e então ligue novamente) o headphones.
    3. Depois disso, reinicie o aplicativo "Sony | Headphones Connect" e realize a atualização novamente.

    Mesmo que a atualização tenha falhado durane o processo, verifique a versão de firmware. Se a versão mostrada for 4.2.0, a atualização de firmware foi bem sucedida. Se não, tente realizar a atualização novamente. Você pode checar a Versão nas configurações do aplicativo "Sony | Headphones Connect". Para saber como verificar a versão, vá para a seção "Cheque a versão de Firmware" nesta página.

    Related information can be found on the Sony Support page.